Close page

Frequently Asked Questions

What's with the bikes?

Our name references the classic spoke lacing pattern for a bicycle wheel and you'll find elements of bicycle lore and culture throughout the brewery. Since we're cyclists as well as beer lovers, we aim to make 3cross the ideal place to end your next ride.

Can I purchase a gift card?

Sure, we have gift cards available for sale in the taproom.

I'd like to add some of your cans labels to my collection. Can you send me some?

Sure, you can purchase a pack of our labels on our webstore.

What's your growler filling policy?

We fill our own 750mL and 2L glass and stainless steel growlers. We will also fill blank dark glass swing-top or stainless steel vessels of the same size as ours that have a factory marking indicating their volume. Sorry, but MA state law doesn't allow us to fill growlers with the branding of other breweries. We think this goes without saying, but all growlers must be clean. We do not have the facilities to clean growlers behind the bar.

How do I clean my growler?

Once you've enjoyed the beer contained within, we recommend immediately rinsing thoroughly (2-3 times) with very hot water. Then, allow it to air dry upside down with the cap off. Leave the cap off until it's been filled again. Never use dish soap to clean a growler.

Can you donate beer/merchandise/money to my charitable event/organization?

We're a very small operation but are commited to giving back to our community. We have established two avenues for charitable giving:

  • We have made the commitment through 1% for the Planet to donate 1% of all our sales to non-profit organizations that benefit environmental causes. If you are a 1%ftP non-profit member and would like to work with us, get in touch.
  • We have instituted a "Charity of the Month" program, where cash tips are donated to a designated charity. Organizations are nominated by and voted upon by our coop membership.

Unfortunately, we aren't able to make donations to other organizations at this time and due to the volume of donation requests we receive we are not able to respond to requests that do not fit these criteria.

Can I buy a keg of 3cross beer to help celebrate a special occasion?

Sure! Please contact us for a list of currently available kegs.

I own a bar/restaurant/package store and I'd like to carry your beer. Can I buy kegs/bottles?

We work with Atlas Distributing to service our retail partners in Central Mass and White Lion Distributing in Western Mass. If your establishment is within their distribution area, please contact them. Unfortunately, we do not have the capacity to distribute outside of this area.

I'm looking for a job in the brewing industry. Are you hiring?

Not at this time. We will post any available positions here on our website.

I have a great product or service that would benefit your business. Who do I talk to about purchasing it?

You may send information about your product or service to If we are interested we will respond promptly. Unfortunately, due to the number of requests we receive of this nature, we are not able to respond to requests that are not a good fit for our business. Please do not send emails to other email addresses within our organization, please do not send multiple requests, and please do not subscribe us to your mailing list. Any of these actions will result in us ignoring all of your communications and reporting your messages as spam.

I have another question that isn't answered above.

Sounds interesting! Give us a shout and we'll do our best to answer.

GPS address:
4 Knowlton Ave
Worcester, MA 01603

retail hours:
Saturday - Thursday - closed
Friday - 4pm - 7pm